Shipping policy

SHIPPING POLICY

Last Updated: September 22, 2026

Thank you for shopping with The Trendindoll. We are committed to making your shopping experience seamless from checkout to delivery.

PROCESSING TIME

All orders are carefully prepared and processed within 3–5 business days after your order is placed.

Orders are not processed, shipped, or delivered on weekends or holidays.

During sales, launches, holidays, or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

SHIPPING OPTIONS

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

Estimated delivery times are:

Standard Shipping: 5–7 business days
Express Shipping: 2–3 business days
International Shipping: 7–14 business days

Please note that delivery times are estimates and are not guaranteed. Delays caused by the shipping carrier, customs, weather, or circumstances beyond our control may occur.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow 24–48 hours for tracking information to update.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, taxes, tariffs, or additional fees imposed by their country.

These charges are not included in your purchase price or shipping fee unless otherwise stated.

Customs delays are outside of our control and may affect delivery times.

INCORRECT SHIPPING ADDRESS

Please make sure your shipping information is correct before completing your order.

If you realize that you entered an incorrect address, contact us as soon as possible at trendindollsja@gmail.com.

Once an order has shipped, we may be unable to change the delivery address.

LOST, STOLEN, OR DAMAGED PACKAGES

Once your order has been marked as delivered by the shipping carrier, The Trendindoll is not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost or has not arrived within the expected timeframe, please contact the shipping carrier directly using your tracking information.

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the package and damaged item so we can assist you.